COFFEE - WHOLE BEAN or GROUND. Since our coffee is a natural, fresh roasted, perishable product, we are unable to accept returns on coffee orders. If there is an error with your order, please contact us at kaffabunnroastery@gmail.com within 14 days of your purchase and we will do our very best to take care of the situation. If for any reason you are not satisfied with your coffee, please get in touch and we will work to find other coffee options for you.